frequently asked questions


No. Physiotherapy is a direct access health service, so you won’t need a referral from your doctor or anyone else. You can simply call us for a review and we can give you advice and treatment.

Yes. We can facilitate direct billing to all insurance providers. Be sure to bring your insurance policy information and the amount of coverage as soon as you can, so there are no payment delays or issues.

We accept Visa, AMEX, Mastercard, Interac payments and Cash. If you are claiming on your health insurance, be sure to check with your health insurance provider about payment options before your appointment.

The clinic requires 24 hour notice to cancel an appointment, so let us know if there is an issue. Less than 24 hour notice for a cancellation or reschedule will result in a fee. This ensures that an appointment slot can go to a patient on the waitlist with enough notice to prepare.

Yes! We take ICBC claims and we direct bill to ICBC so have a seamless experience.


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